Jorizel S.

Customer Service & Tech Support | Active Listening, Invoicing, Server

PROFILE Dedicated and highly experienced Customer Service Representative with over 8 years in the call center industry, providing outstanding support in high-volume environments. Skilled in handling inbound and outbound calls, resolving complex customer concerns, and maintaining high satisfaction ratings. Exceeding KPIs, including AHT, CSAT, and FCR. Known for strong communication, active listening, and problem-solving abilities, with a commitment to d elivering a p ositive customer exp erience in every interaction.