Shayan K.

🚀 1,500+ VACATION RENTAL LISTINGS SUPPORTED ACROSS THE U.S. & EUROPE 💬 24/7 GUEST SUPPORT • CO-HOSTING • VIRTUAL PROPERTY MANAGEMENT 📈 7%–15% AVERAGE YOY REVENUE GROWTH 💰 $300K+ IN DIRECT BOOKINGS GENERATED YTD 🛡️ $60K+ IN DAMAGE CLAIMS RECOVERED I help vacation rental owners and property managers remove themselves from day-to-day operations while protecting guest experience, reviews and revenue. I help run the operational layer behind your properties so you deal with fewer fires, missed tasks and guest escalations. 🏆 CLIENTS & PORTFOLIO EXPERIENCE • Big Bear Vacations — 700+ homes • Calm Water Rentals — New Braunfels, TX • Hosum Stays • New Views Vacations • Dream Lux Retreats — South Florida • Aquamare — Miramar Beach, FL • Pacific Paradise — Silver Strand Beach, CA • 539 Rentals — Houston, TX • Stay Wild Nashville — Nashville, TN 📈 RESULTS • 7%–15% average YoY revenue growth • $300K+ in direct booking revenue generated YTD • $60K+ in guest damage reimbursements recovered • 50%–150% increase in OTA visibility through pricing, SEO and listing optimization • Calm Water Rentals: +$16K YoY revenue growth in July • Hosum Stays: +16.16% occupancy vs. competitors and about $170 higher ADR • New Views Vacations: tracked portfolio revenue increased from about $42.8K to $55.1K 💬 24/7 GUEST COMMUNICATION I handle pre-booking questions, check-in instructions, during-stay support, WiFi/access issues, early check-ins, late checkouts, complaints, refund requests and emergencies. Outcome: faster responses, fewer escalations, fewer preventable bad reviews and fewer problems reaching you. 🏡 FULL CO-HOSTING I manage OTA inboxes, reservations, check-ins, checkouts, calendars, changes, cancellations, guest verification, reviews and owner updates. Outcome: fewer missed messages, fewer reservation errors and fewer operational surprises. 🧹 TURNOVER COORDINATION I manage checkout → cleaner → turnover confirmation → issue escalation → next arrival. Outcome: less risk of guests arriving to an unclean or unprepared property. 🔧 MAINTENANCE & VENDORS I contact vendors, coordinate access, schedule visits, follow up and confirm completion. Outcome: you stop spending your day chasing cleaners, plumbers, handymen and maintenance teams. 🚨 ISSUE MANAGEMENT I handle lockouts, AC/WiFi issues, cleaning complaints, noise complaints, unauthorized guests, refund requests and maintenance emergencies. Can I solve it remotely? → Solve it. Does a vendor need to go? → Coordinate it. Does the owner need to decide? → Escalate with full context. Outcome: you are involved in exceptions, not every conversation. 🛡️ DAMAGE CLAIMS I have helped recover $60K+ in guest damage reimbursements through evidence collection, cleaner photos, receipts, estimates, Airbnb Resolution Center claims and follow-ups. Outcome: damages get documented, submitted and tracked before claim deadlines are missed. 📊 REVENUE MANAGEMENT ADVANTAGE Unlike a typical guest support VA, I also understand ADR, occupancy, RevPAR, booking windows, minimum stays, OTA visibility and dynamic pricing. Tools: PriceLabs • Wheelhouse • Beyond • RevMax Outcome: I understand how operational mistakes affect revenue, not just guest satisfaction. 🛠️ PLATFORMS Airbnb • Vrbo • Bookingc • Expedia • Agoda Guesty • Hospitable • Hostaway • OwnerRez PriceLabs • Wheelhouse • Beyond Slack • WhatsApp • Google Workspace • CRM Systems WHAT YOU’RE ACTUALLY HIRING ME FOR ✅ Guests get answered quickly ✅ Fewer issues reach you ✅ Cleaner turnovers are confirmed ✅ Maintenance gets followed through ✅ Check-ins run smoothly ✅ Reviews are better protected ✅ Claims are documented and tracked ✅ Reservations don’t fall through the cracks ✅ Your portfolio can grow without your workload growing at the same rate If you need a Vacation Rental Co-Host, Airbnb Guest Support Specialist, STR Virtual Property Manager or Guest Experience Manager, let’s connect.