Remedios C.

Customer Service & Sales Professional | 10+ Years Experience | Property Management | Publishing Consultant | UK, US & AUS Hours Specialist With over a decade of proven expertise in customer service and sales, I bring a unique combination of relationship management, problem-solving, and communication skills to every project. My extensive experience of over 10 years in the BPO industry has perfectly prepared me for supporting international clients across time zones. What I Offer: ✓ Extensive Customer Service Excellence: 10+ years handling complex customer concerns across multiple industries including telecommunications, healthcare, hospitality, and publishing ✓ Conflict Resolution Specialist: Served as a mediator in Airbnb's hospitality campaign, successfully resolving disputes between hosts and guests while maintaining positive relationships with both parties ✓ Property Management Expertise: Worked as a Client Relations Officer managing tenant concerns, documentation, and compliance requirements ✓ Publishing Industry Experience: Guided diverse authors through the complete publishing process, from manuscript submission to final publication, demonstrating patience and attention to detail 🏆 Senior SDR & Mentor (3+ Years): Currently excelling in B2B SEO campaigns focused on beauty and wellness industries in the US market, consistently achieving top performer status quarter after quarter. ✓ Proven Sales Track Record: Consistently exceeded targets while maintaining high customer satisfaction scores across various campaigns Industries I've Served: • Hospitality & Property Management • Publishing & Literary Services • Telecommunications • Healthcare • E-commerce & Online Services I pride myself on being reliable, detail-oriented, and committed to long-term partnerships. Whether you need someone to manage your help desk, handle complex customer inquiries, or provide exceptional client support , I have the experience and dedication to exceed your expectations. Let's discuss how my extensive background can contribute to your team's success. I'm ready to start immediately and committed to building a lasting professional relationship.