Julian Gabriel E.

I am a results-driven E-commerce Customer Support Specialist and Video Editor with hands-on experience supporting online businesses and delivering high-quality digital content. I efficiently manage customer communications, resolve order-related issues, and maintain a positive brand experience, while also producing clean, engaging video content for online platforms. Key Qualifications: • Strong understanding of e-commerce customer support workflows, including order management, refunds, returns, and customer issue resolution • Proven ability to manage high-volume support tickets while maintaining accuracy and professionalism • Solid video editing experience developed under the guidance of qualified professionals • Skilled in creating and editing short-form and long-form video content optimized for online use Tools & Skills: • Video Editing: DaVinci Resolve, Adobe Premiere Pro • Customer Support: Zendesk, Gorgias, Freshdesk • Excellent attention to detail, clear written communication, and fast learner I am committed to delivering exceptional customer support and polished video outputs that help e-commerce brands build trust, retain customers, and grow.