Cicely E.

Professional Overview I am a versatile virtual operations and administrative professional with over a decade of experience supporting nonprofits, government-funded programs, healthcare systems, and corporate environments. My background includes procurement, contract management, HR and recruiting support, AP/AR, data management, program administration, and high-volume customer service. I have successfully managed and supported large community programs—including rental assistance, youth worker well-being initiatives, workforce development services, and nonprofit program operations. My work ensures organizations stay compliant, organized, and running smoothly while improving service delivery for the people they serve. In addition to my operations work, I provide consulting services for nonprofits and small businesses, helping them streamline processes, create documentation, build financial systems, and ensure compliance with federal requirements such as 2 CFR 200. Clients appreciate my reliability, problem-solving skills, attention to detail, and ability to take ownership of complex tasks with minimal oversight. ⭐ What I Do (Virtually) Administrative & Operations Support Calendar, inbox & document management SOP development, workflow mapping & process improvement Program administration & reporting Project coordination across multiple teams HR support, onboarding and staff documentation Meeting minutes, summaries & executive support File digitization & records management Finance & Accounting Support Accounts Payable / Accounts Receivable Invoice processing, reconciliation & payment tracking Deposit logging, revenue tracking & expense alignment Financial file organization & audit readiness Budget tracking & federal reimbursement documentation Bill.com, QuickPay & similar systems Procurement, Contracts & Vendor Management RFP drafting, sourcing & competitive quote analysis Contract drafting, redlining & execution workflow Vendor onboarding & performance monitoring ERP purchasing workflows & procurement documentation Spend tracking, cost analysis & purchasing compliance Federal grant procurement support, including Uniform Guidance (2 CFR 200) Data & Systems Support Data entry, cleanup, verification & quality control CRM & ERP support, testing & workflow documentation System updates, user support & process mapping Report creation, dashboards & data summaries Customer Service & Communications High-volume call center operations & QA oversight Phone, email & chat-based customer support Issue resolution & escalation management Script writing, training materials & coaching Client service for government-funded and nonprofit programs ⭐ Program & Nonprofit Experience I bring extensive real-world experience managing and supporting programs that impact communities, including: Rental Assistance Programs Managed applications, documentation, eligibility reviews, vendor payments, and customer inquiries for high-demand housing support programs. Youth Worker Well-Being Initiatives Coordinated youth-focused program delivery, created workflows, monitored performance data, and supported partner organizations. Workforce Development & Community Programs Assisted with training programs, employer outreach, participant tracking, reporting, and service coordination. Nonprofit Consulting Helped organizations build systems for compliance, documentation, procurement, reimbursement, financial tracking, and operational efficiency. This background allows me to navigate complex, fast-moving environments with professionalism and accuracy. ⭐ Strengths & Skills Core Strengths Detail-oriented and accurate Highly organized and proactive Strong multitasker in high-volume environments Excellent written & verbal communication Skilled at breaking down complex processes Confidentiality-focused and dependable Specialized Skills Federal compliance (including 2 CFR 200) Contract drafting & procurement negotiation Subrecipient monitoring support Audit readiness & documentation review Workflow design & SOP creation Technical writing & meeting documentation Systems & Software ERP & Procurement: SAP, PeopleSoft, Agiloft, Microix, MIPPS Financial Platforms: Bill.com, QuickPay Productivity: Microsoft Office Suite, Google Workspace CRM & Call Center: Multiple CRM and support platforms Digital Tools: Adobe Sign, SharePoint, Workflow tools ⭐ How I Can Help You I provide reliable, high-quality virtual support that helps organizations: ✔ Stay organized and compliant ✔ Reduce administrative burden ✔ Improve financial accuracy ✔ Streamline purchasing and contract workflows ✔ Strengthen customer service and communication ✔ Enhance program operations ✔ Keep projects moving forward Whether you need daily operational support, financial processing, procurement and contract work, program administration, data entry, or customer service, I am here to make your workload lighter and your processes smoother.