Jan Estevez I.

Website Security Expert 7 years in Web hosting, 3 years as a Health Specialist and 1 year as a Technical Support for Telco Account. * Email support - provides support on how to setup their email using 3rd party email client and troubleshoot any failed email delivery. * Chat Support - provides assistance in DNS, billing issues, hosting issues and domain issues. * Wordpress & Cpanel Support - assisting our clients in installing Wordpress on their website, troubleshoot any issues that might occur in there website and to ensure their Wordpress website is up to date. - provides assistance on how to navigate inside cpanel and configure any settings inside the cpanel that would ensure the availability of the website. * Domains Support - provides assistance in Domain renewal, registration and Domain transfer. * DNS Support - provides support in making modification in their DNS. * Firewall, Monitoring and Backups Support - provides assistance on setting up different monitoring frequencies such as Uptime Scanner, SSL Scanner and DNS scanner. Also troubleshoot any issues in the monitoring if the scanner is failing to scan the website. - provide asisstance on setting up firewall on their website. - customize the firewall settings for whitelisting and blacklisting IP's, user-agent and Url paths. - providing firewall logs and reviewing it to our clients to identify why the request was allowed or blocked in the firewall. - ensuring a smooth performance on the website and providing workarounds on how to optimize their resources usage in the server. - provides assistance on setting up Backups on the website. Troubleshoot why the backup is failing and also the database. - performs auto restore and manual restore on their website.