Carine A.

Need a reliable Virtual Assistant who can take care of your Shopify customers, organize your daily operations, and give you more time to grow your business? I'm a French-native Virtual Assistant with over 5 years of professional experience, including more than 2 years specializing in e-commerce customer support. I help online store owners, entrepreneurs, and growing businesses deliver excellent customer service while keeping their operations organized and running smoothly. MY E-COMMERCE CUSTOMER SUPPORT EXPERIENCE I have supported Shopify stores across several industries, including fashion, beauty, wellness, and home products. I can help you with: - Customer email and ticket management - Order tracking and shipping updates - Returns, refunds, exchanges, and cancellations - Customer complaints and dispute follow-ups - Lost, delayed, or damaged shipments - Supplier and logistics coordination - Shopify order management and product updates - Social media messages and comment moderation I have experience handling approximately 30–50 customer support tickets per day, depending on their complexity. VIRTUAL ASSISTANCE & ADMINISTRATIVE SUPPORT Beyond customer service, I can help manage the essential administrative tasks that keep your business organized. My experience includes inbox and calendar management, invoicing, payment reminders, CRM updates, database management, supplier follow-ups, document preparation, reporting, and administrative coordination. I have also supported coaches, online training businesses, and entrepreneurs with customer onboarding, webinars, membership platforms, and daily operations. TOOLS I WORK WITH Shopify, Gorgias, Freshdesk, Gmail, Google Workspace, Google Sheets, Microsoft Excel, HubSpot CRM, GoHighLevel, Notion, ClickUp, Canva, Stripe, PayPal, Zapier, ChatGPT, and DeepL. LANGUAGES & COMMUNICATION French is my native language, and I provide professional written and verbal communication in French. My written English is at an intermediate level, and I am actively improving my skills through training. I use ChatGPT and DeepL when needed to help prepare and review accurate, professional English messages. WHY WORK WITH ME? I believe reliable assistance means more than simply completing tasks. It means taking ownership, respecting procedures, checking details carefully, following up on unresolved issues, and keeping you informed without requiring constant supervision. I'm organized, proactive, detail-oriented, and committed to building long-term professional relationships. Whether you need someone to manage your customer support inbox, follow up on orders, or organize your administrative operations, I'm here to help you save time and keep your business running smoothly. Let's discuss how I can support your business!