KALYANA L.

I am Kalyana Lakshmi, a dynamic professional specializing in banking operations, customer success, operations management, and recruitment support, with over 12+ years of corporate experience helping businesses streamline processes, improve customer satisfaction, and scale efficiently. I have worked with reputed organizations like HDFC Bank, ANZ, Deutsche Bank, and SUNSOFT LLC (USA), where I handled end-to-end operations, customer interactions, and talent acquisition processes. I bring a strong combination of operational excellence, customer-centric thinking, and process optimization to every project. What I Can Help You With 1. Customer Success & Support • Customer onboarding, engagement, and retention strategies • Handling customer queries and resolving issues effectively • Building long-term client relationships • Improving customer experience and satisfaction 2. Operations Management • Process improvement and workflow optimization • Managing day-to-day operations and MIS reporting • SLA tracking, compliance, and documentation • Team coordination and performance monitoring 3. Recruitment & HR Support • Candidate sourcing (LinkedIn, job portals) • Resume screening & shortlisting • Interview coordination & ATS management (Zoho Recruit) • Recruitment reporting and pipeline management 4. Virtual Assistant Services • Email & calendar management • Data entry, reporting, and documentation • Meeting coordination and administrative support • Social media coordination (basic) Tools & Platforms • ATS: Zoho Recruit • Project Management: Asana, Trello, ClickUp • Communication: Slack, Zoom, Microsoft Teams • Productivity: Advanced Excel, Google Workspace Why Clients Choose Me • 12+ years of real corporate experience (Banking & International Operations) • Strong attention to detail and accuracy • Reliable, deadline-oriented, and proactive • Excellent communication and stakeholder management skills • Proven experience handling global clients and cross-border operations Recent Experience Highlight At SUNSOFT LLC (USA), I supported end-to-end recruitment processes, managed candidate pipelines, coordinated interviews, and ensured timely delivery with high client satisfaction. I am committed to delivering high-quality work and building long-term professional relationships. Let’s connect and discuss how I can support your business goals.