Favour Eseohe O.

You’ve worked hard to build your business, and slow responses shouldn’t be the reason you lose customers. As a business owner, you focus on growth, fulfillment, and marketing, which can make it easy for support tickets to pile up, refunds to be missed, and customer patience to wear thin. That’s where I step in, not just to respond, but to help safeguard your reputation, revenue, and customer loyalty. I don’t just solve problems. I handle them quickly, with clarity, empathy, and full ownership. For over three years, I’ve been the go-to support specialist for fast-growing eCommerce and SaaS companies. From DMs to disputes, I’ve handled 40+ customer messages daily with precision and care. Across all brands, I’ve helped: • Recover refund requests by de-escalating complaints • improve response times by up to 40% and contributing to higher customer satisfaction. • Improve customer satisfaction scores across Shopify stores and helpdesks My Support Stack: Channels: Email | Chat | DMs | Helpdesk Tools: Zendesk | Gorgias | Salesmartly | Freshdesk | Help Scout | Shopify | Asana| Trello | Google Sheets Tasks: Order updates | Login issues | Product education | Returns & refunds | Escalation handling | Customer retention 💡 What I’ll Help You Achieve: • Happier customers without sacrificing your peace of mind • Fewer refund requests through proactive, thoughtful support • Clean, professional inboxes with responses aligned to your brand voice • Reliable systems that scale smoothly as your business grows • A trusted support presence your customers will appreciate and remember ⚠️ Most support hires can reply to tickets, but can they protect your brand? Can they turn complaints into conversions? That’s the difference I bring. I’m available full-time and flexible across US, UK, and AUS time zones. 📩 Send me a direct message or click “Invite to Job” so we can connect before this availability is taken. When you’re building something meaningful, you deserve someone equally committed to protecting it. Favour