Joanna Marie G.

Hello, I am Joanna, a Customer Service expert. With over 16 years of experience in a customer service industry. I excel in adapting to various communication styles and maintaining a professional, empathetic demeanor. You would not be a customer expert if you were unfamiliar with the KYC process. Ensure that I verify the customer's identity and other information. I always analyzed data to check for errors and inaccuracies. I also enjoy doing some admin tasks, such as: * Verification * Gathering and Analyzing submitted docs * Filing approved docs * Attention to detail * Scheduling * Timekeeping * Payroll * Coaching Documentation * Performance and Dev update * Planning an event * Reservation My Skills: - Customer service champion - Keen to details - Efficient - Fast Learner - Meet deadlines - Great Communication - Flexible - Problem Solver - Decision Maker - Proficient with different types platform - Managing teams - New learnings & challenges excite me