Chrishane Joelle C.

I bring with me over seven years of experience in administrative and customer support, specifically in Microsoft 365 Commercial Billing for Business. My role involved direct client communication via phone (inbound and outbound), email, chat and Microsoft Teams, ensuring timely and professional resolution of customer concerns. My expertise includes: *Invoice Amendment or Invoice Revision *Subscription renewals and purchases *Invoicing and billing inquiries *Service cancellations and reactivations *Refunds and credits *Tax exemption requests *Educational and nonprofit account support *Product key activations *Subscription reseller inquiries *Enterprise Agreement management *Company name and address updates *Explaining billing details and charges *Office Installations I’ve worked extensively with Microsoft Dynamics CRM, utilizing modules such as Sales, Customer Service, and Customer Insights to manage customer interactions, track service cases, and analyze client data. I’ve leveraged features like case management, automated follow-ups, and AI-driven insights to streamline workflows and enhance customer satisfaction. One of my key strengths is the ability to work independently in remote and virtual environments, consistently delivering high-quality performance without the need for close supervision. Achievements: Top 1 Support Ambassador with 5.0 Stellar Rating - July 2024 Top 7 Support Ambassador - May 2024 Top 3 Support Ambassador - February 2024 Most Improve Advocate - June 2020 Top 1 Outbound Advocate - July 2021 Top 1 Quarter Advocate - Quarter 2 of 2021