Mihail T.

L2 Technical Support Engineer | Intune, Windows, Mac, Azure, Printer

Hi, I’m Toncu Mihail, a Technical Support Engineer with over 3 years of experience providing both L1 and L2 support across global teams. Over the years, I’ve helped hundreds of users get back on track by diagnosing, troubleshooting, and fixing all kinds of hardware, software, and access issues. I’m confident working with a wide range of tools and environments, and I always focus on delivering quick, reliable solutions that actually make sense to the end user. Fluent in English and Romanian, I’m known for my clear communication, calm approach under pressure, and attention to detail. Whether you need someone to support your users, clean up processes, or keep your IT operations running smoothly — I can step in and get it done.