Mil-Ann Delpan L.

PROFILE Customer Service Representative who efficiently resolves customer issues via text-based communication. Handles multiple chat conversations and emails simultaneously. Calmly handles customer complaints, resolving issues professionally. Exceptional written communication skills. Providing clear, concise, and grammatically correct information to customers. Technical proficient; was trained in Global Distribution Systems (GDS), specifically Amadeus. Has in-depth knowledge of airline operations, hotel management and travel regulations.Accurately processes booking, ticketing and travel documentation.