Cesar T.

Bilingual Customer Service & Healthcare Administrative Professional

My name is Cesar Terrero. I am from Dominican Republic and I am a bilingual customer service and administrative professional with experience in the healthcare, dental, and customer support industries. Over the years, I have specialized in appointment scheduling, patient follow-up, insurance coordination, prescription refill requests with pharmacies, and providing administrative support in fast-paced medical environments. I have worked with organizations such as FootCareNow, Moffitt Cancer Center, and Western Dental, where I developed strong communication, organization, and problem-solving skills while ensuring an excellent patient experience. In addition, I served as a supervisor at Alorica for a year, leading teams and supporting daily operations. I am reliable, detail-oriented, and committed to delivering outstanding customer service while continuously learning and growing professionally. I have worked with RingCentral, Abaya, MicroSip, CRM and CallCenterStudio (CCS). I have been working as freelancer on UpWork for a year. I will look forward to work with you. Best Regards, Cesar T.