Muhammad F.

Hello there! 👋 I hope you're having an amazing day. It’s a pleasure to have you here, and I’m excited to share a bit about how I can support your business. I’m a full-time Customer Service Representative with over five years of experience assisting eCommerce brands—especially those built on Shopify. I specialize in providing fast, friendly, and accurate support via email and live chat, ensuring each customer receives a clear and helpful response. Beyond support, I actively manage TikTok, Instagram, and Facebook pages—replying to customer messages, moderating comments, and maintaining a positive brand image. I also handle chargebacks and inquiries with care to protect your business while keeping your customers happy. Using tools like ChatGPT Pro and DeepL, I deliver smooth multilingual support, so every customer feels truly understood. ✅ What I Offer: 🛒 Shopify & eCommerce Customer Service: Order processing, tracking, and modifications Refunds, cancellations, and drafting manual orders Updating customer details (addresses, emails, contact info) Creating discount codes & managing promotions Supplier communication for seamless fulfillment 📲 Social Media Management & Support: Managing Facebook pages: moderating comments, hiding negatives, and replying to DMs Responding to customer inquiries on TikTok, Instagram, and Meta platforms 💻 Tools I Work With: Helpdesk & CRM Systems: Zendesk, Gorgias, Freshdesk, Help Scout, Zoho CRM, Reamaze, Trengo, Gmail, Outlook, PrivateMail, Strato Webmail Messaging Platforms: Slack, Skype, Discord, WhatsApp, WeChat Tracking & Fulfillment Tools: USPS, UPS, DHL, FedEx, 17Track, Yun Express, PostNL, Universal Parcel, Global Tracking 🌐 Multilingual Support Thanks to ChatGPT Pro & DeepL, I can provide customer service in: German, Dutch, Swedish, French, Italian, Arabic, Portuguese, Spanish, Turkish, Russian, Greek, Polish, Finnish, and more. 🛍️ eCommerce Brands I’ve Supported: Pawfectbuddies – Email & Social Media Support (Pet Products) Pawfectfriend – Email Support, Dispute Handling (Cat Products) KangooKids – Email Support & PayPal Disputes (Baby Products) Air Gaming Mousepads – Live Chat Support Oliviaoliver – Email & Facebook Support (Women’s Fashion) ClausXXL – Email Support & Shopify Disputes (Christmas Products) Tiny Wonders – Email & Facebook Support (Children’s Products) Wonder Paws – Multi-platform Support (Dog Products) Neptune Gold – Live Chat Support INKWALL – Email Support & Chargebacks (Custom Products) 🙌 Why Clients Choose Me: 24/7 availability—even on weekends and holidays Calm, clear communication—especially under pressure Deep Shopify expertise with end-to-end support coverage Fast response times and high attention to detail A long-term mindset focused on loyalty and customer retention I don’t just resolve issues—I represent your brand with professionalism, care, and consistency. Every customer interaction is an opportunity to build trust, create positive experiences, and turn one-time buyers into loyal fans. 😏 Still thinking about it? If you’re ready to deliver a 5-star experience to your customers, feel free to message me. Let’s build something great together. Thank you for your time—I look forward to working with you! Kind regards, Farhan