Skip to content
BackNov 7
Muhammad A.

Muhammad A.

Customer Service & Tech Support | Customer Onboarding, IT Management

I optimize IT onboarding and offboarding processes to enhance operational efficiency and ensure a smooth transition for employees. With 12 years of experience in IT service operations and support coordination, I have developed a keen understanding of how to leverage technology for seamless integrations. In my recent role, I effectively managed onboarding initiatives that improved employee satisfaction and reduced time-to-productivity. My analytical background in research enables me to provide data-driven insights for process improvements. I focus on creating user-friendly systems that streamline support operations and enhance overall employee experience. If you need a reliable partner to optimize your IT processes, I am ready to collaborate and drive positive results for your organization.

🇵🇰Islamabad, Pakistan$8/hr100% JSSSince Jan 2025

Earnings and projects

MRR
$1.4k

Last 6 months ÷ 5.4 months active (since May 2026)

World#35,291 / 412k
🇵🇰Country#4,120 / 52.9k
Revenue, last 30 days
$1.6k

Last 6 months: $7.4k

World#27,860 / 412k
🇵🇰Country#3,200 / 52.9k
Total earnings
$7.5k

Billed in all: $7.9k

World#220,805 / 412k
🇵🇰Country#24,409 / 52.9k
Per project
$7.5k

$2.5k in the last 6 months

World#22,623 / 412k
🇵🇰Country#1,099 / 52.9k
Projects, last 6 months
3
0% fixed100% hourly
World#66,479 / 412k
🇵🇰Country#13,400 / 52.9k
Projects in all
1

Across 3 contracts

0% fixed100% hourly
World#360,671 / 412k
🇵🇰Country#50,390 / 52.9k

Earnings, last 30 days

$7.9k+$1.6k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$6k$7k$8kOct 8Oct 23Nov 7

Dotted: longer than usual between two readings.

Skill rankings: Top 9% in Techno

Ranked by MRR among everyone on Upwork with the skill.

  1. #16Techno174 freelancers · 🇵🇰 #2Top 9%
  2. #102Server1,052 freelancers · 🇵🇰 #4Top 10%
  3. #173Technical Project Management1,684 freelancers · 🇵🇰 #22Top 10%
  4. #264Tech & IT2,238 freelancers · 🇵🇰 #17Top 12%
  5. #724Phone Communication6,538 freelancers · 🇵🇰 #40Top 11%
  6. #1,438Technical Support11,267 freelancers · 🇵🇰 #58Top 13%
  7. #4,198Customer Service37,167 freelancers · 🇵🇰 #216Top 11%