Julie Ann B.

I am a reliable and detail-oriented Virtual Administrative Assistant with a combined 14 years of experience in healthcare administration, medical transcription, insurance support, customer service, data entry, and administrative assistance. I have supported medical groups, clinics, insurance companies, and businesses by managing records, handling documentation, data entry, coordinating schedules, assisting with claims and billing processes, and providing professional customer support. I am experienced in working with sensitive information, learning new systems quickly, and managing multiple tasks with accuracy and efficiency. I am organized, dependable, and easy to work with. My goal is to help businesses save time and stay organized by providing high-quality administrative support and reliable day-to-day assistance. CORE QUALIFICATIONS: -Records Management and Data Entry -Calendar, Email, and Schedule Management -Email, Chat, and Customer Support -Medical Transcription -OHIP and Third-Party Billing (Ontario, Canada) -Life Insurance Ethics, Accident & Sickness Insurance -Personal Injury and Accident Benefits Claims; familiarity with Ontario Statutory Accident Benefits Schedule (SABS) -Proficient in the following software and business platforms: CRM & Case Management: HealtheFirst, Georgia Horizons Electronic Medical Records (EMR/EHR): Oscar, AbleMed, Advanced EMR, WellSky Claims & Healthcare Administration: e-Claims Workflow, SmartSimple Contact Center & Customer Support: Aircall, Avaya, Cisco Unified Communications Project & Workflow Management: Asana Knowledge Management: Faster Forward Elements Productivity & Collaboration: Microsoft 365 (Excel, Word, Outlook, Teams, PowerPoint), Google Workspace, Zoom, Loom Electronic Signature & Document Management: SignNow AI & Productivity Tools: ChatGPT, Google Gemini, TurboScribe Content Creation & Design: Canva Forms & Data Collection: Jotform Enterprise Applications: Steamconnect, JE50