Mark Joshua A.

Quality Analyst, Customer Service, Dispute Support

Results-driven Quality Analyst and Virtual Assistant with strong experience in quality monitoring, client support, and performance reporting. Skilled in managing dashboards, AI monitoring tools, and dispute resolution, with a proven ability to deliver accurate insights and process improvements. Adept at collaborating directly with clients, preparing reports, and conducting root cause analysis to maintain high standards of service. Proficient in Microsoft Excel, data analysis, and system management, with excellent communication and organizational skills. Recognized for being detail-oriented, adaptable, and committed to driving operational efficiency and client satisfaction.