Leonardo A.

Customer Service Manager with extensive experience in Business Process Outsourcing (BPO), specializing in customer service, performance management, and process optimization. Proven track record in managing client relations, leading teams of over 130 professionals, and implementing strategies that enhance operational efficiency and exceed performance goals. Adept at coordinating cross-functional teams and optimizing workflow processes to improve customer satisfaction and service delivery. Eager to leverage expertise in customer service management to drive success in a managerial role.