Karine O.

I am a bilingual Customer Support Specialist and Administrative Professional with proven experience supporting e-commerce and property management operations remotely. Over the past year, I have worked with a dropshipping e-commerce company handling customer support through Zendesk, Shopify, ShipHero, Gmail, and CRM systems. My responsibilities include managing customer inquiries, tracking orders, processing refunds, handling escalations, and maintaining high customer satisfaction standards in fast-paced environments. In parallel, I have also worked as a Secretary and Administrative Assistant for a property management company, where I handled scheduling, client communication, email management, data organization, and administrative coordination. In addition to customer support and administrative work, I provide: • English ↔ French ↔ Haitian Creole translation • Transcription services • Survey and research assistance • Email and chat support I am detail-oriented, organized, professional, and comfortable following SOPs, managing multiple priorities, and communicating with clients in a clear and efficient manner. Core Tools & Platforms: Zendesk | Shopify | ShipHero | CRM Systems | Gmail | Slack | Google Workspace | Microsoft Office Languages: • English – Native/Bilingual • French – Native/Bilingual • Haitian Creole – Native/Bilingual • Spanish – Basic I am currently seeking long-term opportunities where I can contribute reliable support, strong communication, and a high level of professionalism.