Bertrand P.

I help companies improve customer operations, strengthen client relationships, and drive revenue growth across both B2B and B2C environments. My background combines account management, customer success, sales, CRM management, and cross-functional operations. In practice, that means I do more than just manage accounts: I help businesses keep things organized, improve team coordination, support clients effectively, and create the conditions for long-term growth. Most recently, I worked as a freelance consultant for a French company, where I supported customer operations, process improvement, and internal coordination across sales, support, and operations teams. My role was to bring more clarity, structure, and efficiency to the client journey while maintaining a high standard of service. I am comfortable working with CRM platforms such as Salesforce, managing pipelines, tracking opportunities, handling complex client portfolios, and ensuring smooth communication throughout every stage of collaboration. I also bring strong experience in B2B sales, customer retention, client follow-up, and business development. I have a SCRUM Fundamentals certification and a structured, practical approach to projects, from planning to execution. I am used to working in fast-moving environments where organization, accountability, and clear communication matter. As a native French speaker fluent in professional English, I work easily with international teams and clients. I am particularly comfortable in roles involving customer success, account management, sales support, CRM, operations, and client communication. My goal is always the same: deliver measurable results, improve the customer experience, and build strong, professional relationships that last.