John Darius S.

I'm an Operations & Customer Support Virtual Assistant with 3+ years of experience providing administrative support, customer service, and business operations across different industries. I help businesses stay organized, improve workflows, and deliver exceptional customer experiences. Core Expertise - Customer support (Email, Chat & Escalations) - Administrative & Operations Support - CRM Management - Calendar & Inbox Management - Documentation & SOPs - Data Entry & Research - Process Improvement & Workflow Organization Short-Term Rental Experience - Managed operations for 200+ properties across Airbnb, Booking, and VRBO - Guest communication and reservation management - AirCover claims, cancellations, and review disputes - Coordinated with cleaning and maintenance teams - Experienced with Guesty and Hostaway Tools - GoHighLevel - Google Workspace - Microsoft Office - ClickUp - Slack - Notion - HubSpot (Basic) - Zapier (Basic) - ChatGPT I'm a proactive, detail-oriented, and fast-learning VA who adapts quickly to new systems. Whether it's customer support, operations, CRM management, or administrative tasks, I'm committed to providing reliable support and helping businesses grow efficiently.