Luka V.

Experienced Intake Specialist with 3+ years of experience in U.S. law firms, progressing from Legal Assistant to Intake Manager, Intake Supervisor, and QA Manager. Strong expertise in client intake, case evaluation, quality assurance, and process optimization, ensuring compliance, accuracy, and exceptional client experience. Complemented by over 2 years of bilingual customer service experience in international campaigns and more than 9 years as a Graphic Design professional. Detail-oriented, proactive, and results-driven, with excellent problem solving skills and the ability to work independently or lead collaborative teams. Highly proficient in Office applications and design tools, with a continuous-learning mindset and a strong commitment to excellence.