Michael W.

Hi, I'm Michael! I help companies increase profit and improve customer satisfaction. - I saved over $1,000,000 for a rapidly growing SaaS company by building a self-service platform - I saved a startup $75,000 by automating the data synchronization between systems - I saved a startup founder 10 hours per week by automating outreach for an event series - I reduced customer escalations by 80% through automated data discovery As you can see from the above I am driven to automate systems and find efficiencies. With the advances in AI LLMs, like ChatGPT and Claude, the opportunities to improve customer outcomes with AI tools are endless. About me: For the last 20 years I have been in leadership roles building and running global customer support organizations at tech companies. I have consistently increased efficiency and decreased cost while simultaneously improving customer satisfaction. My experience with everything from scrappy startups to large publicly traded companies helps me to quickly understand your businesses pain points and offer solutions that will save you time and money. You can also feel confident that I know how to organize a project, deliver results, and communicate effectively. I look forward to working together!