Johanna C.

Multilingual Client Support & Operations Specialist | (EN/ES/PT)

Hi! I’m Johanna, a multilingual Client Support & Operations Specialist with 8+ years of experience supporting international teams across client services, finance, legal operations, and media. I help businesses stay organized, responsive, and on top of their day-to-day operations — from client communication and follow-ups to documentation, billing support, case coordination, and administrative workflows. 🔹What I do best • Client Support & Communication — email, chat, phone calls, follow-ups, and client coordination. • Case & Operations Management — case tracking, documentation, scheduling, provider coordination, and workflow follow-through • Billing & Finance Support — accounts receivable, collections, payment tracking, disputes, allocations, reconciliations, and reporting. • Multilingual Support & Localization — English, Spanish & Brazilian Portuguese; translation, localization, and proofreading. • Administrative Operations — CRM updates, inbox management, data entry, documentation, and process coordination. 🔹 Recent Experience • Case Management Specialist — U.S. Personal Injury Law — client communication, case follow-ups, medical provider coordination, insurance claims, medical records and bills, and case documentation. • Spanish Proofreader & Subtitle Localizer — Media Content. • Live Multilingual Language Support — Spanish-Portuguese Projects. • Finance & Administrative Support — Billing, collections, reconciliations, reporting, and client account management. 🔹 Tools Google Workspace, Microsoft Office, QuickBooks, SAP, Oracle, Salesforce, Slack, HubSpot, Zoho, GetPaid, AS400, Trello, Asana, Notion, NEOS, DocuSign, and Cleanfeed. I’m known for being reliable, detail-oriented, organized, and calm under pressure. I’m especially strong in roles where communication, accuracy, confidentiality, and consistent follow-through are essential. If you need someone who can take ownership of day-to-day operations, communicate confidently with clients, and keep important tasks and cases moving, I’d be happy to support your team.