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Nataliya B.

Nataliya B.

Customer service

During my work as a manager of the customer service department, for the first time in the company's history, the receivable debt for the reporting period (3 years) in the group's work reached 0. I also participated in projects to improve the quality of customer service: availability of services, quality of service in the clinic. The project had improved patient satisfaction with customer service.

🇦🇲Gyumri, Armenia$8/hr80% JSS5.00 (2)Since Feb 2025
GlobeUpwork

Earnings and projects

MRR
$1.8k

Last 6 months ÷ 6

World#25,768 / 412k
🇦🇲Country#146 / 1,832
Revenue, last 30 days
$1.9k

Last 6 months: $11k

World#20,796 / 412k
🇦🇲Country#115 / 1,832
Total earnings
$36k

Billed in all: $38k

World#97,456 / 412k
🇦🇲Country#664 / 1,832
Per project
$12k

$5.4k in the last 6 months

World#12,584 / 412k
🇦🇲Country#148 / 1,832
Projects, last 6 months
2
0% fixed100% hourly
World#88,922 / 412k
🇦🇲Country#353 / 1,832
Projects in all
3

Across 4 contracts

0% fixed100% hourly
World#304,143 / 412k
🇦🇲Country#1,499 / 1,832

Earnings, last 30 days

$38.1k+$1.9k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$36k$37k$38k$39kOct 9Oct 24Nov 8

Skill rankings: Top 4% in Cultural Adaptation

Ranked by MRR among everyone on Upwork with the skill.

  1. #9Language Studies175 freelancers · 🇦🇲 #1Top 5%
  2. #14Cultural Adaptation324 freelancers · 🇦🇲 #1Top 4%
  3. #46Multitasking598 freelancers · 🇦🇲 #1Top 8%
  4. #57Problem Solving1,247 freelancers · 🇦🇲 #1Top 5%
  5. #116Communication Skills2,224 freelancers · 🇦🇲 #1Top 5%
  6. #1,732Microsoft Excel32,524 freelancers · 🇦🇲 #3Top 5%
  7. #2,544Customer Service37,168 freelancers · 🇦🇲 #1Top 7%