Silvia H.

Hello, I’m Silvia Hakim, a Credit Administration and Customer Support professional with more than 10 years of experience at Bank Mandiri, fluent in English and Indonesian. My career has always revolved around details, accuracy, and supporting people. Whether it was managing credit documentation, coordinating with teams, or responding to customer inquiries, I learned how to keep operations steady and make decisions based on data, not assumptions. Over the years, I’ve built a reputation for being reliable, structured, and calm even when deadlines get tight. I’m used to handling sensitive information, working with compliance standards, and communicating with clarity. These habits carried over naturally when I began expanding into virtual assistance and remote work. To prepare myself for global projects, I invested time into building data skills. I studied SQL, Python, and Google Looker Studio to support reporting, analytics, and dashboard creation. This allows me to blend administrative discipline with analytical capability — a combination that helps me support clients more effectively. Right now, I help businesses, founders, and teams who need someone they can trust with documentation, customer communication, operations, and daily admin tasks. I enjoy being the person who keeps things organized behind the scenes so clients can focus on the bigger picture. When you work with me, you get someone who communicates clearly, works independently, respects your time, and keeps everything documented and traceable. I reply within 24 hours and treat every project with accountability. Here’s my experiences and how can I help you : Credit Administration - End-to-end loan documentation handling - Verification, compliance checks, and disbursement flow - Coordination with sales/credit teams - Reporting, monitoring, and audit preparation Customer Support - Email/chat handling with a friendly, professional tone - Issue tracking and escalation - Template creation and SOP structuring - Customer experience improvement Virtual Assistance - Calendar & inbox management - Task coordination and follow-ups - Data entry, research, and file organization - Formatting & preparing professional documents Data & Reporting - SQL - Python: cleaning data, simple automations - Looker Studio: dashboards & visual reporting - Excel/Google Sheets: pivot, formulas, lookup, summaries Tools I Use - Google Workspace, Microsoft Office, Notion, Trello - Gmail, Outlooks, WhatsApp Business, Zoom, Teams - SQL, Python, Looker Studio, Excel, Google Sheets - CRM systems, ticketing tools, branch delivery system - Design Canva for documents & simple branding How I Work : - Organized and detail-focused - Communicate clearly and consistently - Manage tasks with minimal supervision - Maintain confidentiality and accuracy - Provide structured updates - Deliver clean, ready-to-use work If you need someone dependable who can help you stay organized and keep your operations moving, feel free to reach out. Message me anytime, I’ll respond within 24 hours.