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Uswa F.
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Uswa F.

Technical Support & QA Analyst | Problem Solving & Quality Control

I am a versatile, detail-oriented professional with 3+ years of experience in WordPress development, quality assurance, and technical support. My work combines high-quality website design with strong problem-solving skills to help businesses maintain a reliable and professional online presence. I create clean, fast, and mobile-friendly WordPress websites using Elementor and WooCommerce, ensuring they are visually appealing, easy to manage, and fully responsive across devices. Beyond development, I have proven technical support expertise, assisting clients via email and live messaging to diagnose issues, implement solutions, and confirm successful resolutions always focusing on clear communication and client satisfaction. My background in quality assurance ensures every project meets high standards for functionality, responsiveness, and performance. I also have extensive experience in website optimization, including speed improvements, bug fixing, theme customization, and plugin integration. Additionally, I manage website security, migrations, and backups, as well as domain and DNS configurations, ensuring sites remain secure, stable, and efficient. Core Services WordPress Website Design, Development & Customization (Elementor Pro, WooCommerce) WordPress.com & Self-Hosted WordPress Technical Support Troubleshooting, Bug Fixes & Performance Optimization Website Quality Assurance & Compliance Checks Mobile & Tablet Responsive Design Website Migration, Backup & Security Management Domain & DNS Management Tools & Platforms ✓ WordPress | Squarespace | WooCommerce ✓ Google Analytics | GTmetrix | PageSpeed Insights ✓ JIRA | ChatGPT | Jasper.ai | Zendesk Why Work With Me Clients choose me for my blend of technical expertise, attention to detail, and commitment to delivering high-quality results. Whether building a new site, resolving technical issues, or improving website performance, I ensure the outcome is polished, reliable, and aligned with your business goals.

🇵🇰Lahore, Pakistan$20/hr100% JSS5.00 (3)Since Feb 2025

Earnings and projects

MRR
$1.7k

Last 6 months ÷ 6

World#28,341 / 412k
🇵🇰Country#3,266 / 52.9k
Revenue, last 30 days
$972

Last 6 months: $10k

World#43,655 / 412k
🇵🇰Country#5,187 / 52.9k
Total earnings
$34k

Billed in all: $37k

World#101,048 / 412k
🇵🇰Country#9,178 / 52.9k
Per project
$11k

$3.3k in the last 6 months

World#13,522 / 412k
🇵🇰Country#607 / 52.9k
Projects, last 6 months
3
0% fixed100% hourly
World#66,479 / 412k
🇵🇰Country#13,400 / 52.9k
Projects in all
3

Across 4 contracts

0% fixed100% hourly
World#304,140 / 412k
🇵🇰Country#46,019 / 52.9k

Earnings, last 30 days

$36.9k+$972 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$35.5k$36.0k$36.5k$37.0kOct 8Oct 23Nov 7

Skill rankings: Top 6% in Problem Solving

Ranked by MRR among everyone on Upwork with the skill.

  1. #45WordPress Consultation558 freelancers · 🇵🇰 #7Top 8%
  2. #61QA Automation460 freelancers · 🇵🇰 #16Top 13%
  3. #70Problem Solving1,247 freelancers · 🇵🇰 #4Top 6%
  4. #114QA Testing1,392 freelancers · 🇵🇰 #25Top 8%
  5. #154Content Management2,310 freelancers · 🇵🇰 #10Top 7%
  6. #171Troubleshooting1,460 freelancers · 🇵🇰 #10Top 12%
  7. #223WordPress Website Design2,948 freelancers · 🇵🇰 #54Top 8%
  8. #254CMS Development2,787 freelancers · 🇵🇰 #55Top 9%