Scarlet F.

Hi! I’m a bilingual customer support specialist and remote interpreter (English – Spanish) with experience in content moderation, live chat, email support, and real-time interpretation. I help businesses create safe, respectful, professional online environments through effective communication and moderation. Likewise, I understand the importance of empathy, professionalism, and problem-solving in moderating online communities. Furthermore, I ensure a seamless and positive experience by managing content, resolving conflicts, and upholding community guidelines. 🔹 What I Offer: ✔️ Content moderation – Ensuring compliance with guidelines and handling user reports ✔️ Conflict resolution and maintaining community standards ✔️ Community moderation and social media management ✔️ Live chat & email support (Zendesk, Intercom, Freshdesk) ✔️ Bilingual interpretation (EN/ES) – Phone, & chat ✔️ Accurate translation of emails, documents & chat logs ✔️ Strong cultural understanding, improving interactions I understand the importance of empathy, problem-solving, and professionalism in customer interactions. Whether moderating, assisting clients in real time, or breaking down language barriers, I ensure a seamless and positive experience. 📩 Let’s connect! I’m ready to help your business grow. 🚀