Andres S.

Bilingual Customer Service & Virtual Assistant with experience in customer support, scheduling, sales, vendor support, and remote operations. I have hands-on experience communicating with customers and vendors, handling inbound and outbound calls, scheduling appointments, following up with leads and customers, resolving issues, and maintaining accurate customer information. In my previous role as a Scheduler, I handled approximately 150–200 calls per day, mainly outbound calls and follow-ups. My daily goal was 11 appointments, and on strong days I typically booked 13–16 appointments. I also have experience in Vendor Support, where I helped vendors create new accounts and schedule appointments while assisting with questions and resolving issues. This experience strengthened my communication, organization, problem-solving, and multitasking skills. I can help with: • Customer service and customer follow-up • Inbound and outbound calls • Appointment scheduling and confirmations • Email and chat support • Lead follow-up • Vendor support • Data entry and customer record updates • CRM and administrative tasks • Sales support • Virtual assistance I’m comfortable learning new software and CRM platforms, following established processes, keeping information organized, and working independently in a remote environment. I’m fluent in English and Spanish, and I’m comfortable communicating with customers professionally in both languages. I’m reliable, detail-oriented, and focused on providing a professional customer experience. I’m currently looking for long-term remote opportunities where I can contribute my experience and continue growing professionally.