Precious I.

Operations Manager and Customer Support Specialist for founders. I handle task tracking in ClickUp and Monday, and customer support in HubSpot, Freshdesk, and Zendesk. I also manage follow-ups and inboxes. You have a hundred things to do, and follow-ups keep getting pushed to the bottom. Customers wait for replies. Vendors chase you for updates. And the work that really needs your focus gets less of your time. I take the follow-up off your plate, so you can focus on what matters most. I'm a Virtual Assistant, Operations Manager, and Customer Support Specialist who help founders stop being the bottleneck, by setting up simple systems for tasks, follow-ups, and customer replies. I provide executive support, administrative support, CRM and customer support management, and end-to-end digital project management, so the right things get done, by the right people, without you involved in every step. Here's the problem I solve in one line: Your team is busy. But nothing moves unless you push it. Your customers are waiting. But you have too much to do and no time to follow up. I change that dynamic, permanently. What breaks when I'm not in your corner: ❌ Emails pile up because there's no time to answer them ❌ Deadlines get missed because there's no time to follow up ❌ Your calendar controls you instead of the other way around ❌ Clients fall through the cracks between tools and team members ❌ Customer inquiries sit unanswered, hurting satisfaction and retention What changes when I am: ✅ Email communication handled, filtered, and responded to on time ✅ Scheduling and calendar management locked so your week runs on your terms ✅ Task coordination so your team knows exactly what's due and who owns it ✅ Communications with clients and vendors managed professionally end-to-end ✅ Data entry, file management, and personal administration done without you touching it ✅ Project management across your team, freelancers, and vendors, nothing dropped ✅ Customer service escalations handled before they reach you ✅ Social media marketing tasks coordinated so your brand stays active ✅ Phone communication and outreach managed with consistency and professionalism ✅ Executive support on high-level priorities so you're never flying blind ✦ CRM & Customer Support CRM management and pipeline updates · Lead follow-up systems · Ticket handling and resolution · Client inquiry response · Customer service escalation management · Zendesk · Freshdesk · HubSpot Results I've delivered: ✦ Reduced a founder's task and follow-up time by 40% through structured task coordination systems ✦ Improved client retention by up to 30% through CRM and workflow strategy implementation ✦ Maintained 95%+ customer satisfaction rate while responding to inquiries within 24 hours (and under 1 hour during peak periods) ✦ Supported 2,000+ active customers through order communication, delivery coordination, and service follow-up ✦ Increased customer engagement by 50%+ through structured communication systems ✦ Operations & Project Coordination ClickUp · Asana · Monday · Notion · SOP creation · Task tracking · Team coordination ✦ Executive & Administrative Support Inbox and calendar management · Scheduling · Data entry · Vendor and client communication · Confidential administrative support Tools I Work in Daily: Google Workspace · Microsoft Excel · Slack · Notion · ClickUp · Asana · Monday · Canva · Trello · HubSpot · Zendesk · Freshdesk Who I Work Best With: Founders and operators running agencies, service businesses, SaaS products, or multi-brand operations who are past the "do everything yourself" stage but not yet at the "fully staffed team" stage. You need a right hand who thinks, not just executes, someone who can keep your operations running AND your customers taken care of. Available Monday to Friday, flexible for US and UK time zones. If your business depends on you to function, that's not scale. That's a trap. Message me today. Let's build the operation and the customer experience that runs without you holding it together.