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Edikan I.

Edikan I.

Customer Support Representative

If you’re looking for a customer support professional who treats your customers like they’re the most valuable part of your business, you’re in the right place. I help businesses deliver fast, professional, and empathetic customer support that builds trust, increases customer satisfaction, and strengthens brand loyalty. Whether it’s responding to customer inquiries, resolving technical issues, managing support tickets, or handling live chat and email support, I ensure every interaction leaves a positive impression. Here’s what I can help you with: • Email Support • Live Chat Support • Customer Success • Technical Support • Ticket Management • CRM Management • Order Tracking & Issue Resolution • Customer Onboarding • Knowledge Base Documentation • Community Moderation • Virtual Assistance I’m experienced with modern customer support workflows and adapt quickly to new tools and processes. I communicate clearly, stay organized, and take ownership of every task until it’s resolved. When you hire me, you’re not just hiring someone to answer messages, you’re partnering with someone who genuinely cares about your customers and your business reputation. Let’s work together to deliver exceptional customer experiences that keep customers coming back.

🇳🇬Uyo, Nigeria$10/hr90% JSSSince Feb 2025

Earnings and projects

MRR
$1.8k

Last 6 months ÷ 2, the fewest it counts (since Sep 2026)

World#26,343 / 412k
🇳🇬Country#418 / 13.8k
Revenue, last 30 days
$2.4k

Last 6 months: $3.5k

World#16,628 / 412k
🇳🇬Country#216 / 13.8k
Total earnings
$3.6k

Billed in all: $3.8k

World#283,245 / 412k
🇳🇬Country#7,368 / 13.8k
Per project
$3.6k
World#47,674 / 412k
🇳🇬Country#668 / 13.8k
Projects, last 6 months
0
World#209,850 / 412k
🇳🇬Country#8,972 / 13.8k
Projects in all
1
0% fixed100% hourly
World#360,671 / 412k
🇳🇬Country#12,872 / 13.8k

Earnings, last 30 days

$3.8k+$2.4k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$0$2k$4kOct 8Oct 23Nov 7

Skill rankings: Top 5% in Virtual Assistance

Ranked by MRR among everyone on Upwork with the skill.

  1. #14Help Desk Software91 freelancers · 🇳🇬 #1Top 15%
  2. #34Live Chat Software438 freelancers · 🇳🇬 #4Top 8%
  3. #35High-Ticket Closing404 freelancers · 🇳🇬 #2Top 9%
  4. #59End User Technical Support418 freelancers · 🇳🇬 #13Top 14%
  5. #179Community Management2,973 freelancers · 🇳🇬 #12Top 6%
  6. #298Appointment Setting5,158 freelancers · 🇳🇬 #5Top 6%
  7. #470Phone Support5,089 freelancers · 🇳🇬 #22Top 9%
  8. #601CRM Software8,314 freelancers · 🇳🇬 #32Top 7%