Peter Brian L.

Hi, I’m Peter — a Customer Experience & Claims Operations Leader with over 17 years of experience helping companies deliver top-notch service and solve complex problems in fast-paced BPO and tech-enabled environments. I’ve led and mentored high-performing teams, handled high-stakes escalations, and streamlined workflows that cut resolution times, improved accuracy, and boosted customer satisfaction. Whether it’s voice, chat, or email support, I know how to keep service quality high and teams motivated. Over the years, I’ve: - Resolved critical claims issues with speed, empathy, and accuracy - Built SOPs and processes that made teams more efficient and productive - Coached agents to exceed CSAT and KPI targets consistently - Worked with tools like Zendesk, Maestro QA, Snapsheet, Google Workspace, and Slack I’m the kind of person who thrives on turning challenges into solutions and making customers feel genuinely valued. If you’re looking for someone who can lead, problem-solve, and elevate your customer experience, I’d be happy to help. Let’s chat about how I can support your team and your goals.