Abigail H.

I'm focused on supporting property management teams with leasing inquiries, showing scheduling, tenant communication, and rent follow-up. I have nearly five years of experience working with U.S. customers in English and Spanish, by phone, email, and text, across appointment setting, sales, customer service, technical support, and collections. I'm also focused on sales and telemarketing. HOW I CAN HELP YOUR TEAM * Leasing and showings Responding to inquiries from prospective tenants, following up with leads, and scheduling showings. * Tenant communication Handling calls, emails, and texts, taking maintenance requests, and keeping tenants informed. * Rent and account follow-up Contacting tenants about pending payments and keeping clear notes on each conversation. * Owner outreach and lead generation Cold calling property owners and following up with leads for property management and real estate teams. *Big results and daily sales by creating a trust relationship with the client MY EXPERIENCE * Appointment setting and sales Made outbound and cold calls for a roofing company, answered inbound calls, followed up with leads, and booked appointments for the sales team. I've also set appointments for a medical care company and supported sales and recruiting for an auto injury assistance company. At a solar and energy compliance company, my outreach included property management companies. * Customer accounts and collections Spent almost three years helping health insurance members with benefits, accounts, billing, and enrollment. In a customer success role, I supported onboarding and collections and managed customer communication by phone, chat, and email. * Customer service and technical support Sold mobile phones and internet plans, provided technical support, and supported customers with electric gates, including coordinating installations. I communicate professionally in English and Spanish, by phone and in writing. TOOLS I'VE USED * CRM: GoHighLevel, HubSpot, Salesforce * Calling: RingCentral, Ringy * Communication: Slack, Gmail, Zoom, Microsoft Teams, Google Meet * Productivity: Google Docs, Google Calendar, Microsoft Word, Excel, PowerPoint HOW I WORK I keep calls, follow-ups, and appointments organized in the CRM, so the team always knows where each lead or request stands. I've worked across several CRMs and calling platforms, so I'm used to learning a new system and getting up to speed. I'm interested in joining a property management team long term. I'm available for part-time or full-time work.