David B.

Virtual Assistant | Customer Support Specialist | Live Chat & Email

I help businesses deliver fast, professional, and reliable customer support through live chat, email, and phone. With over 6 years of experience in call centers and ongoing freelance work supporting guests for hotels and apartments, I specialize in handling high-volume inquiries, resolving issues efficiently, and ensuring a smooth customer experience. Currently, I work with a property management client assisting guests with bookings, inquiries, and problem resolution — maintaining clear communication and high satisfaction. Here’s how I can help you: - Live Chat & Email Support - Customer Service (B2C) - Virtual Assistant Tasks - Booking & Reservation Support - Handling Complaints & Conflict Resolution - Data Entry & CRM Updates I’m known for being reliable, calm under pressure, and solution-oriented. I focus on making every interaction smooth and professional. I’m ready to start immediately and add value to your team.