Abu Bakar S.

Greetings, Thank you so much for visiting my profile. Hello! I'm Abu Bakar, a seasoned customer support professional with over two years of experience as a full-time freelancer. I aim to deliver detail-oriented, organized, and accurate support that exceeds client expectations. I excel at managing multiple tasks, staying calm under pressure, and ensuring your business runs smoothly. Why Work With Me? ✔ 100% Client Satisfaction ✔ Fast & Accurate Typing (50+ WPM) ✔ Detail-Oriented and Reliable ✔ Quick Response Time ✔ Confidential & Professional Service Shopify Expertise I can help you manage your Shopify store efficiently, including: Adding & Updating Products Managing Customer Details (Emails, Addresses, etc.) Processing Orders (Manual & Automated) Downloading Invoices & Creating Discount Codes Communicating with Suppliers for Order Deadlines Email Support Experience I have provided top-notch email support for various e-commerce stores using tools like Zendesk, Gmail, Freshdesk, Gorgias, and Help Scout. Some of my past clients include: Email Support: karlena.de (Gmail + Shopify) Email Support: dejavumode.de.com (Gmail + Shopify) Email Support: Senseprotoothbrush.com (Zendesk + Shopify) Email Support: Vuzozy.com (Trengo + Shopify) Live Chat/UK for goodfair.com Email Support for Parisignature (E-commerce & Drop shipping Store/France) Email Support for Redhoumy (E-commerce & Drop shipping Store/USA) Email Customer Support For Spirilet (E-commerce Store/UK) Social Media Management I can handle customer interactions on Facebook, Instagram, and TikTok, including: Replying to Facebook comments & messages Managing Instagram & TikTok DMs Communication & Support Tools I am experienced in using: 📌 Slack, Skype, WeChat, WhatsApp, Discord 📌 Zendesk, Gmail, Freshdesk, Help Scout, Gorgias, Trengo 📌 Facebook Pages & Instagram Management Other Skills ✔ Virtual Assistance & Data Entry ✔ Google Sheets & Organization ✔ Multilingual Support (German, Dutch, Swedish, Italian, French, Norwegian, Greek) ✔ Translation (Google Translate, DeepL) Availability ✅ Available 365 days a year ✅ Free 7-day trial: Try my services with no risk! I’d love to work with you and help your business grow. Let’s connect! Best regards, Abu Bakar