Elian R.

Hi! I'm Elian, a customer support and lead generation specialist with experience assisting U.S.-based companies through email, chat support, research, and outreach. I have experience working in fast-paced environments where professionalism, attention to detail, and excellent communication are essential. Whether it's assisting customers, managing inboxes, researching prospects, or organizing data, I focus on providing reliable and efficient support. My areas of expertise include: . Email support . Live chat support . Customer service and technical support . Ticket handling and issue resolution . Lead generation and prospect list building . Creator and influencer research . Internet research and data entry . CRM management and tracking . Spreadsheet organization . Administrative support Tools and platforms I've worked with: .Salesforce .Microsoft Dynamics .Zendesk .Google Sheets .Microsoft Excel .Gmail .Social media platforms (TikTok, Instagram, YouTube) My strengths: .Professional written English .Strong attention to detail .Excellent organization and time management .Ability to work independently .Fast learner and adaptable .Calm and customer-focused communication I enjoy helping businesses create positive customer experiences while also supporting growth through accurate research, lead generation, and efficient administrative work.