Jessica P.

Customer Support Specialist with 14+ years of experience helping customers, resolving issues, coordinating services, and delivering exceptional client experiences across healthcare, insurance, and administrative environments. My background includes customer support, intake coordination, client onboarding, healthcare operations, insurance claims, scheduling, CRM management, and administrative support. I specialize in helping organizations create a seamless experience for their customers while keeping operations organized and running smoothly behind the scenes. 📞 Customer Support & Client Experience I have extensive experience supporting clients through phone, email, chat, and text communication. My work includes client onboarding, intake coordination, appointment scheduling, insurance verification, issue resolution, referral management, and ongoing customer support. Currently, I work as a Referral & Community Outreach Coordinator for BayRidge Effective Therapy, where I support prospective and existing clients, coordinate scheduling, manage follow-up communications, maintain CRM records, and ensure clients receive timely and professional service. I regularly collaborate with clients, providers, and referral partners while managing multiple priorities in a fast-paced environment. My communication style is professional, personable, and solution-focused. I believe in building trust and creating a positive experience with every interaction. 🏥 Healthcare & Insurance Operations My healthcare background includes several years with Humana and Centene Corporation. At Humana, I worked in Clinical Services and as a Failed Claims Analyst, supporting members, researching claim denials, resolving complex insurance issues, and ensuring accurate claim resolution. At Centene Corporation, I processed prior authorizations and coverage determinations for Medicare and Medicaid members, requiring strong attention to detail, compliance, documentation, and time management. This experience has made me highly skilled at managing sensitive information, navigating complex processes, and maintaining accuracy under pressure. 💼 Administrative Support & Operations In addition to customer support, I provide administrative and operational support including scheduling, email management, calendar coordination, CRM updates, referral tracking, document management, lead follow-up, and workflow organization. I am highly organized and comfortable managing multiple priorities while maintaining professionalism, responsiveness, and attention to detail. ✅ Services I Can Support • Customer Support (Phone, Email & Chat) • Client Onboarding & Intake Coordination • Appointment Scheduling • CRM Management • Email Management • Calendar Management • Administrative Support • Data Entry & Documentation • Healthcare & Insurance Administration • Claims & Prior Authorization Support • Insurance Verification • Referral Coordination • Lead Follow-Up • Community Outreach & Relationship Management • Document & File Organization 📊 Results & Strengths ✔️ 14+ years of customer service and administrative experience ✔️ Extensive healthcare and insurance operations background ✔️ Strong client communication and relationship-building skills ✔️ Experienced managing high-volume workloads ✔️ HIPAA-compliant handling of sensitive information ✔️ Detail-oriented, organized, and dependable ✔️ Proactive problem solver with excellent follow-through 🛠️ Tools & Systems Salesforce • Zendesk • SimplePractice • Google Workspace • Microsoft Office • Outlook • Microsoft Teams • Slack • Calendly • CRM Platforms • EHR Systems If you're looking for a dependable Customer Support Specialist who can communicate professionally with clients, resolve issues efficiently, manage complex workflows, and provide exceptional service, I'd love to help. 📩 Send me a message to discuss how I can support your business.