Marius L.

I make support platforms resolve tickets on their own. Recent work: an AI first-response system resolving 71% of a telehealth client's shipping tickets with no agent involved, a 280-article knowledge base generated from 12 months of their real tickets, and a HubSpot-to-Zendesk migration with every conversation thread intact. 10+ years deep in Zendesk and Freshdesk, with the automation layer built in n8n, Claude, and OpenAI. WHAT I DO AI on tickets: first-response agents, intent taxonomies built from your actual ticket history, auto-triage and smart routing. AI that resolves rather than deflects, and I'll tell you plainly where AI won't help you yet. Automation: n8n workflows connecting your helpdesk to your CRM, billing, and internal tools. If a step is manual and happens every day, it's a candidate. Migrations: HubSpot, Intercom, Salesforce, or Gorgias into Zendesk or Freshdesk, or between the two. Ticket history and replies intact, custom fields mapped once instead of duplicated, help center rebuilt, SSO configured so users never hit a second login. Help centers: custom themes (Handlebars, JavaScript) structured around what your customers actually ask, so they deflect tickets instead of decorating your website. Integrations & SSO: CRM and ERP via API; SAML, OAuth, SCIM. HOW I WORK Honest scoping: I tell you what you need, not what's billable. Every build ships with numbers, resolution rate and comeback rate included, so you know whether it worked, not just whether it shipped. Send me a note about your setup and I'll name the first three things I'd change, whether that becomes a full implementation, a migration, an AI overhaul, or just a second opinion.