Earl Vivis P.

With over 8 years of experience in customer service, healthcare coordination, quality assurance, purchasing, and virtual support within the BPO industry, I am committed to delivering exceptional service while ensuring operational efficiency and customer satisfaction. My experience in both healthcare and logistics has equipped me with strong communication, organizational, and problem-solving skills that allow me to thrive in fast-paced environments. My expertise includes: -Patient Care Coordination & Administrative Support: Experienced in managing patient referrals, coordinating home health visits, reviewing documentation for accuracy, updating EMR records, and collaborating with physicians, case managers, nurses, and therapy providers to ensure seamless patient care. -Customer Service Excellence: Skilled in handling customer inquiries, resolving concerns, and providing professional, empathetic support through phone, email, and other communication channels while maintaining high customer satisfaction. -Quality Assurance & Process Improvement: Conducted quality audits, monitored compliance with company standards, facilitated calibration sessions, prepared business review reports, and identified opportunities to improve operational efficiency and service quality. -Purchasing & Logistics Coordination: Managed high-volume order processing, coordinated with vendors and transportation providers, tracked shipments, and ensured timely fulfillment while maintaining accurate documentation. -Organization & Time Management: Highly organized with the ability to prioritize multiple tasks, meet deadlines, and maintain accuracy in dynamic, fast-paced work environments. I take pride in being dependable, detail-oriented, and adaptable. My commitment to continuous learning, strong work ethic, and passion for delivering exceptional service enable me to build positive relationships with both clients and customers. I look forward to contributing my experience in healthcare coordination, customer support, and administrative operations to help your team achieve outstanding results.