Chelsea D.
Customer Service Email & Chat Support | Virtual & Admin Assistant |
🚀 Top Value Proposition Highly effective Remote Administrative Professional and Virtual Assistant with 8+ years of experience specializing in operational support, lead generation, and non-voice client relations. My background is built on delivering high-quality service through email and chat support, backed by hands-on experience in LinkedIn outreach, data accuracy, and administrative task management. 🎯 Core Competencies Remote Administration & Business Support: Specialized in lead sourcing, targeted LinkedIn outreach, email management, data entry, and meticulous document formatting (CPD documents, client records). Non-Voice Client Relations: Proven expertise in dedicated chat and email support (E-commerce, B2B, Healthcare), problem-solving complex issues (orders, claims, returns), and maintaining high customer satisfaction. Tech Stack: Proficient in CRM tools (Data Entry/Management), Google Workspace, Microsoft Office, Zendesk/Freshdesk, Kustomer, Five9, and Zopim/Comm100. ⭐ Why Partner With Me? Reliability & Detail: I am highly detail-oriented and committed to ensuring tasks are executed accurately and deadlines are met. Adaptability: I am a fast learner, quickly mastering new tools and systems to optimize workflows. Growth Mindset: Committed to long-term collaboration and continuous skill development as a Virtual Assistant. Seeking remote, non-voice opportunities to support growing teams and businesses. Let's connect! 🤝
Earnings and projects
Last 6 months ÷ 5.7 months active (since May 2026)
Last 6 months: $1k
Billed in all: $1,134$1.1k
$1k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 28% in Communication Skills
Ranked by MRR among everyone on Upwork with the skill.
- #27Kustomer51 freelancers · 🇵🇭 #12Top 53%🇵🇭#12 of 28
- #34Five993 freelancers · 🇵🇭 #23Top 37%🇵🇭#23 of 60
- #280Chat & Messaging Software924 freelancers · 🇵🇭 #134Top 30%🇵🇭#134 of 399
- #509Email1,368 freelancers · 🇵🇭 #230Top 37%🇵🇭#230 of 514
- #524Time Management1,763 freelancers · 🇵🇭 #237Top 30%🇵🇭#237 of 687
- #631Communication Skills2,224 freelancers · 🇵🇭 #279Top 28%🇵🇭#279 of 797
- #846Email Outreach2,050 freelancers · 🇵🇭 #178Top 41%🇵🇭#178 of 404
- #933Jira3,199 freelancers · 🇵🇭 #125Top 29%🇵🇭#125 of 318