Alvaro S.

CONTACT INFO ABOUT ME I have three years of experience in customer service, retention, and logistics, where I've developed strong skills in communication, problem-solving, and time management. I adapt easily to different work environments, collaborate effectively in teams, take initiative, and continuously seek professional growth. My background in logistics has strengthened my attention to detail, ensuring accuracy in processes like inventory control, data validation, and order fulfillment. I'm skilled at managing multiple tasks efficiently while maintaining high-quality standards. As a bilingual customer service representative, I've handled calls, emails, and live chats. My experience in retention has allowed me to apply negotiation strategies to address concerns, improve customer loyalty, and reduce cancellations. I have also managed warranty claims and refunds, ensuring smooth resolutions.