Susan A.

Hi, welcome to my profile! 🥰 You can be busy all day and still feel like nothing is getting done. That's usually a sign that you need support, not more hours in your day. I help busy founders, executives, hospitality professionals, and service-based businesses take the admin, client communication, scheduling, and content tasks off their plate so they can focus on running and growing their business. I'm Susan Augustine, a Luxury Hospitality & Executive Virtual Assistant with 10+ years of hospitality experience and 3+ years supporting entrepreneurs, executives, and service-based businesses remotely. My hospitality background has taught me how to communicate with different types of people, handle pressure, stay organized, manage sensitive information, solve problems quickly, and deliver a high level of customer service. I bring that same approach to every client I support. HERE'S HOW I CAN SUPPORT YOU Executive & Administrative Support Executive assistance Administrative support Inbox and email management Calendar and appointment scheduling Meeting coordination and follow-ups Task and project coordination Data entry and database management File and document organization Online research Personal administration Google Workspace and Microsoft Office Customer & Client Support Customer service Client communication Email and chat support Customer inquiries and follow-ups Appointment confirmations Complaint and issue resolution CRM updates Client relationship support Content & Social Media Support Content organization Social media scheduling Content calendar management Instagram, Facebook and TikTok support Caption support Canva content creation CapCut video editing DM and comment management Content scheduling and organization Hospitality, Travel & Short-Term Rental Support Guest communication Airbnb and short-let support Reservation coordination Travel planning Itinerary creation Event coordination Guest follow-ups Property management support Hospitality operations Lead Generation & Business Support Lead generation Prospect research Targeted online research CRM management Database maintenance Follow-up tracking Administrative business support A FEW RESULTS FROM MY WORK Jasmine: Managed and scheduled high-volume Instagram content across multiple accounts. Within one month, the account recorded 158,633% growth. I also introduced scheduling tools, content-management workflows, and trending content strategies, which led to being trusted with additional Instagram accounts. Highly Catered: Supported customer communication and administrative tasks, helping keep inquiries organized, responses timely, and the client experience consistent. Chef Gee: Supported administrative operations, customer communication, scheduling, travel and event coordination, helping the business owner stay focused on clients and business growth. The Wright Choice Firm: Conducted targeted online research and built lead lists based on specific locations, industries and decision-makers to support business outreach. TOOLS I WORK WITH Google Workspace, Gmail, Google, Calendar, Google Docs, Google Sheets, Google Drive, Microsoft Office, Outlook, ClickUp, Notion, Trello, Asana, Monday, HubSpot, Salesforce, Zendesk, Freshdesk, Canva, CapCut, Later, Metricool, Zoom, Slack, Calendly, ChatGPT WHY WORK WITH ME? ✅ 10+ years of hospitality experience – I understand service, professionalism, communication and creating a great client experience. ✅ Proactive support – I don't just wait for instructions. I pay attention to what needs to be done and follow through. ✅ Highly organized – I keep track of schedules, emails, tasks, files, deadlines and follow-ups so important details don't slip through the cracks. ✅ Adaptable and tech-savvy – I'm comfortable learning new systems and working with different tools and workflows. ✅ Reliable communication – You can expect clear updates, professional communication and someone who takes your business seriously. Whether you need an Executive VA to manage your day-to-day administration, someone to keep your clients supported, a hospitality VA to handle guest communication and travel coordination, or a reliable person to keep your content moving, I'm ready to help. If you're looking for someone who can take ownership of the details, make your workload lighter and help your business run more smoothly, send me an invite. I'd love to work with you. I’m confident this will run smoothly from day one. Shall we get started?