Michelle R.

With over seven years of experience in the call center industry and more than five years as a virtual assistant, I am confident that I would make a valuable addition to your team. As a customer service professional, I have developed exceptional communication skills, both written and verbal, which allow me to communicate effectively with customers, colleagues, and management. I understand the importance of providing high-quality customer service and I am committed to going above and beyond to exceed customer expectations. I have been a roadside assistant for one year primarily doing outbound calls to collect information on the vehicle that is being stored due to an accident and managing payments as well as settling an appointment to pick up the vehicle. I have been as well as a real estate virtual assistant for about 6 months primarily doing inbound calls to assist the homeowners for their payment, inquiries and problems, and managing tickets thru Zendesk to address homeowners and tenants' inquiries and problems. I have been a virtual assistant handling returns and refunds and a bit in Customer Service role as I am also doing inbound and outbound calls to reach out with our customers as well as with the right department so I can resolve their concerns or query immediately. In that role, I have consistently received positive feedback from clients for my ability to handle their inquiries and resolve their issues in a timely and professional manner. I am skilled at managing customer records, ensuring the accuracy of the information, and continuously identifying areas for improvement in our processes. I ensure that managing emails and calls promptly since it is about orders for electrical parts that electrical engineers are using for their projects in Australia. Different big companies are getting their supply from us for their big projects. Working remotely for the past year has taught me the importance of being self-motivated, organized, proactive and resourceful. I have a stable internet connection and a quiet home office setup that allows me to work productively without any distractions. I am excited about the opportunity to join your team and contribute to the success of your company. Thank you for letting me share some of my achievements and experiences.