Laura G.

I’m a Project and Operations Coordinator with 4+ years of experience supporting remote teams through workflow management, operational coordination, and client communication. I specialize in maintaining organized systems, improving internal processes, and ensuring projects and day-to-day operations run smoothly. I’ve supported healthcare, technology, and distributed teams in fast-paced environments where organization and clear communication are essential. Key areas of support: • Operations & Workflow Management: Coordinating projects and internal processes using tools such as Asana, Monday, and Notion • Customer & Patient Support: Managing communications and service workflows through CRMs, EMRs, and ticketing systems • Telehealth Operations: Prior authorizations, prescriptions, provider coordination, insurance verification, and claim submissions (Aetna, UHC, Cigna, Anthem, Medicaid) • Administrative Coordination: Scheduling, booking management, ID verification, background checks, reporting, and operational dashboards • Training & Onboarding: Developing onboarding systems, documentation, and supporting virtual and in-person training sessions for groups of 60+ • Outreach Coordination: Managing outreach initiatives, including sponsor outreach projects that increased response rates by 30% in three weeks. I focus on keeping teams organized, communication clear, and operations running reliably so that projects move forward efficiently.