Sara S.

Customer Service & Tech Support | Cloud Computing, Ticketing System

As a dedicated and multilingual professional with over two years of experience in customer service and specialized expertise in Office 365, I bring a unique blend of technical proficiency and exceptional communication skills to the table. Graduating from the Faculty of Languages and Translation, German Department, I am fluent in German and proficient in English. My career journey began at Concentrix, where I honed my customer service skills in departments such as Telefonica and Expedia. This foundational experience paved the way for my role in Office 365 department, I gained comprehensive knowledge of Office 365 technologies, including Teams, Exchange, Outlook, Commerce, Identity, Booking, SharePoint, and OneDrive. Specializing in Exchange Online technology, I have successfully managed mail flow issues, hybrid mail flow, migrations, calendar problems, security and compliance concerns, and various Exchange-related challenges. My tenure with the Enterprise and Premier Teams has equipped me with the skills to handle complex technical issues and deliver seamless solutions to clients.