Anna B.

Costumer Service

**Professional Summary** Professional with solid experience in **customer service**, **relationship management**, and **data analysis**, specializing in sales strategies, digital marketing, and product development. Expertise in **CRM**, **performance management (KPIs and OKRs)**, and **strategic decision-making**. Experience in **B2B** and **B2C** customer service, focusing on prospecting, lead qualification, and customer retention. Fluent in English, with experience in national and international markets. **Highlights:** - Expertise in **customer relationship management**, CRM analysis, and customer segmentation. - Skills in **customer service**, **contract negotiation**, and **preparation of commercial proposals**. - Knowledge of agile methodologies (Agile) and tools such as **Salesforce**, **Jira**, **Sales Navigator**, and **RD Station CRM**. - Experience in **data analysis** for strategic decision-making and continuous improvement of customer relationships.