Engin Can M.

Customer Support & Content Moderator | Fraud Detection Specialist

I am a dedicated and detail-oriented professional with over 3 years of experience in customer service, content moderation, and fraud detection. Fluent in both English and Turkish, I specialize in delivering exceptional support, ensuring online safety, and fostering positive user experiences across diverse platforms. In my previous roles, I: Moderated user-generated content to enforce community guidelines and maintain a safe online environment. Detected and addressed fraudulent activities, safeguarding customer accounts and data. Provided technical and account support, achieving a 95% customer satisfaction rate. I am proficient in CRM tools, data entry, and social media management, with a strong ability to analyze trends, resolve issues, and collaborate with cross-functional teams. My passion for continuous learning and self-improvement drives me to excel in dynamic and challenging environments. Whether you need help with content moderation, customer support, or fraud detection, I am committed to delivering high-quality results and contributing to your team’s success. Let’s work together to achieve your goals! Skills: Content Moderation | Community Management | Fraud Detection Customer Support | Account Management | Conflict Resolution CRM Software | Data Entry | Social Media Management Bilingual (English & Turkish) | Cultural Awareness | Professional Writing Attention to Detail | Problem-Solving | Reporting Languages: English: Fluent (Professional Proficiency) Turkish: Native Certifications: EF Education First: Professional English Certification Note: Feel free to connect with me on LinkedIn to learn more about my professional background (search for Engin Can Miman).