Shanequa W.

Hello! I’m Shanequa Williams, a Customer Support Specialist and Sales Professional with 10+ years of experience delivering exceptional service, driving customer satisfaction, and boosting revenue through effective communication and problem-solving. I specialize in high-volume customer environments and bring a strong background in live chat support, email support, phone support, inbound/outbound sales, retention, and CRM management. My approach is professional, empathetic, and solutions-focused ensuring every customer feels heard, valued, and supported. I am known for: ✔️ Strong multitasking and time-management skills ✔️ Consistently meeting and exceeding KPIs (AHT, CSAT, QA scores, conversion rates) ✔️ Calm, clear communication even under pressure ✔️ A proactive approach to solving customer issues ✔️ Building rapport and driving sales through value-based conversations Whether you need ongoing customer service support or someone who can upsell, convert, and nurture leads, I bring both the service mindset and the sales drive needed to elevate your customer experience.