Roi Regin E.

Hi! I'm Roi Regin Enriquez — a dedicated customer support professional with 2+ years of experience and a specialist in Retell Voice AI, SMS Automation, and Go High Level (GHL) systems. I help businesses automate client communication, streamline lead engagement, and build intelligent voice and messaging systems that work 24/7. 🔹 Customer Support & Communication Skills ✔️ 3+ years of experience in chat, email, and phone support ✔️ Skilled in empathetic communication and client issue resolution ✔️ Organized, detail-oriented, and customer-focused ✔️ Experience with CRM tools and support ticket systems ✔️ Strong written and verbal communication in English ✔️ Passionate about continuous learning and process improvement 🔥 Voice AI & SMS Automation (Retell AI + GHL) ✅ Retell Voice AI Setup & Integration – Build and deploy intelligent AI voice agents for inbound/outbound calls ✅ AI Call Flows & IVR Design – Create smart, dynamic call routing and voicemail drop systems via Twilio ✅ SMS & 2-Way Messaging Automation – Automate lead replies, follow-ups, and missed call text-backs ✅ AI Chatbot & Conversational Flows – Design smart chat and SMS sequences that qualify and convert leads ✅ Appointment Scheduling Automation – Automate bookings, confirmations, and reminders via GHL Calendar ✅ Workflow & Campaign Automation – Automate lead nurturing, sales follow-up, and re-engagement sequences ⚙️ GHL Integration with Major Platforms ✅ Facebook Lead Ads – Instantly sync leads into GHL pipelines ✅ Google Forms & Google Ads – Capture and route leads automatically ✅ Stripe, PayPal & Authorize.net – Payment and invoice automation ✅ Twilio – Full call tracking, SMS, and IVR setup ✅ Zapier & Make (Integromat) – Connect GHL to hundreds of third-party apps ✅ Slack & Email – Automated internal notifications and team alerts ✅ CRM & Pipeline Management – Track contacts, deals, and conversion stages in real time ✅ Reputation Management – Automated review requests and feedback loop systems ✅ GHL Snapshots – Clone and deploy full automation systems for agency clients Let's work together to automate your client communication and scale your business with the power of Voice AI and Go High Level. I'd love to chat about how I can help!